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Measure customer satisfaction levels

Customer Satisfaction

Integrate Soluta's tools with CRM systems, your website, and other softwares to evaluate the feedbacks

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What do you gain from measuring Customer Satisfaction Levels?

By understanding and segmenting satisfaction levels, you can enhance customer loyalty, thanks to Soluta's customer satisfaction tools.

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Boost customer loyalty

Satisfied customers are likely to stay loyal, increasing long-term sales

Reduces churning rates

High customer satisfaction promotes long-term customer retention

Enhanced business growth

Positive customer experiences drive long-term growth and more purchases

Longer customer lifetime 

Boost in customer engagement and high value purchases

  Product features
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Feedback 
Collect feedbacks from all the touchpoints
 
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Survey
Run a active survey for the customers
 
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Forms
Get the feedback from the ticketing system
 
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Live Chat
Gain feedbacks from the live chats

Voice of Customer (VOC)

Soluta’s system helps you collect the Voice of Customer (VoC) feedbacks from all touchpoints to a centralised dashboard that allows you to measure the customer satisfaction levels, helping you enhance customer experience.

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Feedbacks can enhance performance and drive growth

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Increase number of feedbacks

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Strong customer relationships

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Improve Brand loyalty

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Manage brand reputation

How Soluta helps you measure customer satisfaction

Customer Satisfaction Score (CSAT)
 
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Customer Satisfaction Score indicates how satisfied customers are with a company’s products or services. 

CSAT score % = No. of positive responses ÷ total of responses x 100
Customer Effort Score (CES)

 

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The Customer Effort Score (CES) is used to assess how easy or difficult it is for customers to interact with a company.

CES = Sum of CES ratings ÷ Number of survey responses

Net Promote Score (NPS)

 

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NPS is overall customer experience quality. The participants are divided into detractors, passives and promoters.

NPS = % promoters - % detractors

Our methodology

customer-satisfaction

Our technologies

HubSpot
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Google Big Query

Contact us,

Get deeper insights into Customer Satisfaction!

Let’s Talk