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Measure Customer Satisfaction Levels

Customer Satisfaction

Integrate Soluta's tools with CRM systems, your website, and other softwares to evaluate the feedbacks. 

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What do you gain from measuring Customer Satisfaction Levels?

By understanding and segmenting satisfaction levels, you can enhance customer loyalty, thanks to Soluta's customer satisfaction tools.

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Boost Customer Loyalty

Satisfied customers are likely to stay loyal, increasing long-term sales.

Reduces Churning Rates

High customer satisfaction promotes long-term customer retention.

Enhanced Business Growth

Positive customer experiences drive long-term growth and more purchases.

Longer Customer Lifetime 

Boost in customer engagement and high value purchases. 

 Product Features
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Feedback 
Collect feedbacks from all the touchpoints
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Survey
Run a active survey for the customers
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Forms
Get the feedback from the ticketing system
 
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Live Chat
Gain feedbacks from the live chats.

Voice of Customer (VOC)

Soluta’s system helps you collect the Voice of Customer (VoC) feedbacks from all touchpoints to a centralised dashboard that allows you to measure the customer satisfaction levels, helping you enhance customer experience.

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Feedbacks can enhance Performance and Drive Growth

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Increase number of Feedbacks

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Strong Customer Relationships

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Improve Brand Loyalty

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Manage Brand Reputation

How Soluta helps you Measure Customer Satisfaction?

Customer Satisfaction Score (CSAT)
 
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Customer Satisfaction Score indicates how satisfied customers are with a company’s products or services. 

CSAT score % = No. of positive responses ÷ total of responses x 100
Customer Effort Score (CES)

 

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The Customer Effort Score (CES) is used to assess how easy or difficult it is for customers to interact with a company.

CES = Sum of CES ratings ÷ Number of survey responses

Net Promote Score (NPS)

 

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NPS is overall customer experience quality. The participants are divided into detractors, passives and promoters.

NPS = % promoters - % detractors

Our Methodology

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Our Technologies

HubSpot
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Google Big Query

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