--- title: Soluta description: We at GN specialise in designing and developing customised CRM solutions tailored to meet the unique needs of businesses. --- # **Experts in CRM Solutions** Align Sales, Marketing and Customer Service with![soluta-logo](https://www.mysoluta.com/hs-fs/hubfs/soluta-logo.png?width=85&height=26&name=soluta-logo.png) which offers CRM, Lead Generation, Marketing Automation and Help Desk solutions. [ News of the month ](https://www.mysoluta.com/en/#news) ## Our core Competencies   ## CRM Experts **Soluta** has a deep knowledge of business methodologies and for this reason helps you implement CRM processes: from lead generation to sales and customer support management. ## Tech Developer **Soluta** has technical software development skills that allow you to integrate the CRM and develop customizations or applications that support your needs. ## **Soluta's news on CRM**   [![https://www.mysoluta.com/hubfs/Bootcamp%20image%20for%20article-Jun-04-2024-02-45-50-5320-PM.png](https://www.mysoluta.com/hubfs/Bootcamp%20image%20for%20article-Jun-04-2024-02-45-50-5320-PM.png) ](https://www.mysoluta.com/en/blog-soluta/soluta-summer-bootcamp-2025-learning-crm-with-ai) ##### [Soluta Summer Bootcamp 2025: Learning CRM with AI](https://www.mysoluta.com/en/blog-soluta/soluta-summer-bootcamp-2025-learning-crm-with-ai) By [Soluta](https://www.mysoluta.com/blog-soluta/author/soluta) 5 September 2025 Soluta relaunches its commitment to young people through the Summer Bootcamps, a free training... [ read more ](https://www.mysoluta.com/en/blog-soluta/soluta-summer-bootcamp-2025-learning-crm-with-ai) [![https://www.mysoluta.com/hubfs/Tendenze%20Digitali%20SS%202024%20%286%29.png](https://www.mysoluta.com/hubfs/Tendenze%20Digitali%20SS%202024%20%286%29.png) ](https://www.mysoluta.com/en/blog-soluta/the-third-of-the-digital-trends-ss-25-direct-relationship) ##### [The third of the #DigitalTrends SS '25: Direct relationship](https://www.mysoluta.com/en/blog-soluta/the-third-of-the-digital-trends-ss-25-direct-relationship) By [Soluta](https://www.mysoluta.com/blog-soluta/author/soluta) 5 September 2025 Digital Trends constitute the main technological and market directions that influence the future of... [ read more ](https://www.mysoluta.com/en/blog-soluta/the-third-of-the-digital-trends-ss-25-direct-relationship) [![https://www.mysoluta.com/hubfs/Tendenze%20Digitali%20SS%202024%20%284%29.png](https://www.mysoluta.com/hubfs/Tendenze%20Digitali%20SS%202024%20%284%29.png) ](https://www.mysoluta.com/en/blog-soluta/the-second-of-the-digital-trends-ss-25-multichannel) ##### [The second of the #DigitalTrends SS '25: Multichannel](https://www.mysoluta.com/en/blog-soluta/the-second-of-the-digital-trends-ss-25-multichannel) By [Soluta](https://www.mysoluta.com/blog-soluta/author/soluta) 5 September 2025 Digital Trends constitute the main technological and market directions that influence the future of... [ read more ](https://www.mysoluta.com/en/blog-soluta/the-second-of-the-digital-trends-ss-25-multichannel) ![multilingual-team](https://www.mysoluta.com/hubfs/Progetto%20senza%20titolo%20(2)-3.png) **An international and multilingual team** Soluta supports Italian and international enterprise companies Soluta deals with CRM projects taking into account different cultural and methodological approaches typical of international working environments ## **Soluta's CRM areas**   ### Marketing - Lead Generation Strategies - Email Marketing and Automation - Campaign Analysis - Contact profiling ### Sales - Updated and integrated customer card - Management of commercial activities - Commercial opportunities and pipelines - Reports and Dashboards ### Customer Service - Multi-channel ticket management - Customer satisfaction analysis - Automatic chat bots and portals - Analysis reports and dashboards ## CRM tools for marketing, ## sales and customer service   ![CRM-tools](https://www.mysoluta.com/hubfs/CRM-2.png) ##### CRM Software Consolidate and organize your customer data in an updated tab integrated with email and calendar. ##### Sales Automation Automate repetitive tasks with Email automation and engage your customers. ##### Lead Generation Generate leads through Inbound and Outbound Marketing tools (Landing Page, CTA, form, Ads, Social, Blog). ##### Email Marketing Create automations and send emails through simple drag&drop templates and A/B test campaigns. ##### Software Help Desk Give a tool to the customer support team to manage requests from multiple channels (portals, site, form, chatbot, social, telephone). ##### Data Analysis Analyze Marketing, Sales and Customer Service performance thanks to integrated analytics tools. **Types of intervention** **Soluta** follows a strategic and structured methodology, from understanding the business to implementing operations through the help of various technologies. ###### 1. Consultation We are a team of experts with more than 15 years of experience in CRM systems. We provide specialised consulting to help you adopt the most appropriate technology tools to successfully complete your business's marketing, sales, and customer service goals. ###### 2. Configuration After carefully examining your current business processes, we work to customise tools and platforms, including HubSpot and Freshdesk, to best suit your needs.  ###### 3. Integration We are specialized in system integration, and when necessary, we can integrate a CRM to one of your existing systems, such as ERP system. ###### 4. Data Analysis We provide a data analysis service that enables you to have an in-depth knowledge of your business' current performance and helps you make decisions based on the data. ###### 5. Training We provide both online and offline training sessions to facilitate the understanding of softwares implementation in your business and to assist the users in the change process.  ###### 6. Migration We assist you in improving existing solutions and help you in the data migration process from one system to another.  In this way it is possible to maintain data by adopting new tools and improving processes. ### 15 ### + Years of Experience ### 150 ### + Average project users ### 30 ### + Number of certifications ## The Technologies Soluta is expert in a wide range of software and technologies fundamental to take care of Marketing, Sales and Customer Service activities.   ##### HubSpot ##### Freshworks ##### Salesforce CRM ##### GN SalesPaddy ##### Shopify ##### GN DataPicker ##### Google Workspace ##### Jira ##### Google Looker Studio ##### Let's get to know each other! ## Do you want to start a new CRM project? Do you already have a CRM and want to improve it? Contact us to find out more. ## What they think about Soluta ### Filippo Vacondio "Professional team, caring, fast and able to provide highly qualified service. Well-structured and very competent CRM company with excellent knowledge of Hubspot. Highly recommended!" ### Francesco Puglisi "Honest, fast to reply and support, knowledgeable partner specifically on tech setup, integrations and platform capabilities, documentation produced and problem resolution." ### Valentina Malavolta "Their efforts to ensure we were completely taken care went above and beyond my expectations. He executed the technical requirements of our service request expertly and did an excellent job" ![hubspot](https://www.mysoluta.com/hs-fs/hubfs/Loghi%20partner%20hubspot.png?width=199&height=46&name=Loghi%20partner%20hubspot.png) ![freshworks](https://www.mysoluta.com/hs-fs/hubfs/2-Aug-08-2023-12-10-42-6287-PM.png?width=199&height=46&name=2-Aug-08-2023-12-10-42-6287-PM.png) ![salespaddy](https://www.mysoluta.com/hs-fs/hubfs/4-Aug-08-2023-12-10-42-6080-PM.png?width=199&height=46&name=4-Aug-08-2023-12-10-42-6080-PM.png) ![salesmanago](https://www.mysoluta.com/hs-fs/hubfs/5-Aug-08-2023-12-10-42-6318-PM.png?width=199&height=46&name=5-Aug-08-2023-12-10-42-6318-PM.png) ![google-workspace](https://www.mysoluta.com/hs-fs/hubfs/3-Aug-08-2023-12-10-42-6172-PM.png?width=199&height=46&name=3-Aug-08-2023-12-10-42-6172-PM.png)